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Old 07-11-2012, 18:32   #1 (permalink)
Product Manager
Join Date: Nov 2010
Posts: 468
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Types of Customers

1.A talkative customer discusses everything except the problem
2.A rude customer complains makes negative comments, may be abusive and uncooperative, and may be easily aggravated.
Listen very carefully, as you do not want to ask them to repeat any information
3..An angry customer talks loudly, tries to talk when the technician is talking
4.A knowledgeable customer wants to speak with a technician that is equally experienced
5.An inexperienced customer has difficulty describing the problem and may not be able to follow directions correctly.

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